Contact and support We're here to help

If you have any questions about buying or managing your subscriptions, simple give us a call, send us an email or complete the form below.

Giftwrapped magazines. Give the gift of inspiration with a subscription from MagSubs.

Ways to contact the team

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Talk to us direct, call

+44 (0)1722 716 997

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Email us at

subscriptions@markallengroup.com

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Write to us

MAG Subscriptions, Unit A Buildings 1-5, Dinton Business Park, Catherine Ford Road, Dinton, Salisbury SP3 5HZ

Send us a message and we'll be in touch

We'll aim to get back to you within one business day.

Your privacy is our priority

As part of Mark Allen Group, any data you submit is protected and secure. Our Privacy Policy details how we process, use and safeguard your data. It also details who to contact should you have any data related concerns. You can access this at:

markallengroup.com/privacy-policy

Frequently asked questions

You can reach our customer support team via email, phone, or the contact form on our website.

subscriptions@markallengroup.com

+44 (0) 1722 716 997

Support hours are Monday to Friday, 8am-8pm

Your subscription includes access to the magazine/journal issues specified in your chosen plan. Depending on the subscription type, you may receive printed copies, digital editions, exclusive online content, newsletters, or member benefits.

We accept all major credit and debit cards, Apple Pay, PayPal, and Direct Debit from UK bank accounts.

Your subscription will renew automatically at your chosen billing interval (monthly, quarterly, or annually). You're free to cancel at any time before your next payment, and you won't be charged again.

If you pay by credit or debit card, your payment will appear as MA Healthcare Limited on your bank or card statement. MA Healthcare Limited is the parent company of the publishing companies within the Mark Allen Group and processes card payments on their behalf. This is expected and does not affect your subscription.

Yes, your subscription will renew automatically at the end of the billing period unless cancelled before the renewal date.
Please contact the customer support team with your subscription details.
Individual music magazine issues are available for purchase while supplies last. Please visit our Music Shop for available single issues. Are you looking for non-music publications? Please contact our customer support team.

The pricing on this site relates to subscriptions for personal use only. For corporate and institutional pricing information and terms, please contact our institutional support team, institutions@markallengroup.com or call +44 (0)20 7501 6738 or speak to your subscription agent.

Your first print issue typically arrives within 5-10 working days for a UK address and up to 25 days for an overseas address. Within 24 hours on receipt of your order Digital access details will be sent by email, within business hours.
Yes, we ship to many countries. Additional shipping fees will be added at the checkout
Contact the customer support team with your subscription details. We'll investigate and, where appropriate, arrange a replacement copy.
Yes. Please contact the customer support team with your subscription details and your new address for them to make the appropriate changes
You will receive an email with instructions of how to access your digital edition. If you have any questions regarding your digital access contact our customer support team.

Go to the website where your subscription is managed and select the "Forgot Password" link on the sign-in page to reset your password.

Yes. Gift subscriptions can be purchased for friends, family members, colleagues, or clients. Please visit the gifting section on our website.
Our privacy policy and T&C links are found at the bottom of our website.